Effective Date: february 20, 2025

At Vriou, we strive to make your shopping experience seamless and transparent. Below are the details of our shipping process for our handcrafted Moroccan baskets.

Shipping Range

• Countries: We currently ship within the United States.

• Future Expansion: We are considering expanding to other regions soon.

Shipping Costs

• Within the United States: Free shipping on all orders.

• No Hidden Fees: All costs are clearly stated at checkout.

Order Processing Time

• Processing Time: Orders are processed within 1-2 business days (Monday to Friday).

• Last Order Time: 4:00 PM (GMT-05:00) Eastern Standard Time.

• Weekend Orders: Orders placed on weekends or holidays are processed the next business day.

Transit Time

• Estimated Delivery Time: 5-7 business days after processing.

• Business Days: Shipments occur Monday to Friday.

• Notes: Delivery times are estimates and may vary due to external factors (e.g., weather, carrier delays).

Shipping Process

• Reliable Courier Services: We ship via trusted carriers like DHL and FedEx.

• Insured Shipments: All orders are insured. Contact us immediately if your package is lost or damaged.

• Eco-Friendly Packaging: We use sustainable materials to protect your items and the planet.

Tracking Instructions

• Tracking Information: You’ll receive an email with tracking details once your order ships.

• Track Your Order: Use the tracking number on our  tracking order page

• Questions? Contact our support team for assistance.

Missing Items Procedure

• Reporting Missing Items: Notify us within 7 days of delivery via [Your Email Address].

• Resolution: We’ll investigate and send a replacement or issue a refund.

Return Policy

• Returns: Accepted within 30 days of delivery.

• Conditions: Items must be unused, undamaged, and in original packaging. Customized items cannot be returned.

• Costs: Return shipping is the customer’s responsibility unless the item is defective or incorrect.

• Refund: Processed within 7 days of receiving the return, credited to your original payment method.

Restocking Fee

• No Restocking Fee: We do not charge restocking fees for any returns.

Return Delivery Costs

• For Defective Products: Free returns (e.g., damaged, incorrect, or defective items).

• For Customer Remorse: Return shipping costs are the customer’s responsibility (e.g., wrong size, change of mind).

Contact Information

• Support Email: contact@vriou.com

• Contact Form: https://vriou.com/contact-us/

• Phone Number:+1714-425-3791